Invacare Customer Service and Support
Invacare has a deep commitment to supporting all our customers across the public and private healthcare sectors. During the pandemic we have been operating as complete a service as possible. We’ve been inspired by the way in which our customers and staff have worked collaboratively to support you and your business during these challenging times.
As the relaxation of the Covid-19 response continues, we want to let you know the measures we are taking to support you further and how we are responding to the re-opening of the market.
Our phone lines are open:
Tel: 01656 776222
Customer Service and Technical Service
We now have a core team in our call centre, offering rapid response and support where you need it. The safety of our staff and customers is paramount. In line with government guidance and to ensure social distancing, the Customer and Technical Services teams are divided between office based and remote working.
We continue to ask you to e-mail enquiries where possible. E - mail remains the most efficient method. Your query will be answered swiftly.
Alternatively, please contact one of your local Territory Managers who remain operational to support you in the field.
Invacare Select on line ordering
Remember; all Invacare account holders can order configured mobility products through our new and improved Invacare Select platform. If you haven’t registered yet, please e-mail. firstname.lastname@example.org
|Type of query||Contact e-mail address|
|All new purchase email@example.com|
|Stock or price query – Mobility and Specialist Rehab firstname.lastname@example.org|
|Stock or price query – Lifestyle email@example.com|
|Return of firstname.lastname@example.org|
|Technical query **||email@example.com|
|Registration for new electronic prescription form firstname.lastname@example.org|
*This includes: Pressure Area Care, Lifters, Beds and Hygiene.
**Please note that all spare part numbers and retail prices can be accessed through Invacare Pro portal.
Field Sales Team
Throughout the pandemic, our field sales team remain operational. In strict compliance with health and safety around Covid-19 the team have the necessary level of PPE required to protect you and your clients. They continue to use remote working technologies, however should you require on-site visits for demonstration, joint assessment and clinics, they will work with you to meet your risk assessment criteria.
Sales team contacts
Marketing Department (including Product Management and Training)
Our Product Management, Marketing and Training department is also working remotely. However, we are here to support you with everything you need.
Operations, supply chain and logistics
Throughout the pandemic, our operations have been continually reviewed and re-structured to ensure a maintained focus on essential equipment to support the NHS and keep people safe.
Our manufacturing facilities and distribution centres are now operating at normal capacity, whilst ensuring safe working practices for our staff. In many areas we have increased our stock holdings to ensure we can support you as the market re-opens.