Covid19Updates

Invacare Customer Service and Support 

Invacare has a deep commitment to supporting all our customers across the Public and Private healthcare sectors. In light of the most recent government action relating to Covid-19 we want to re-assure you that we are here to support you and to update you on the measures that we have taken to maintain business continuity.


Customer Service and Technical Service
To ensure ongoing support, our Customer and Technical Service teams are now where possible working remotely.  We have a skeleton team on site and in the interests of health and safety they are working under strict social distancing measures. 
We are asking customers to e-mail all enquiries to one of the e-mail addresses belowAt this time, e-mail is the most efficient method.  Please be rest assured that your query will be answered swiftly.  Alternatively, for very urgent enquiries, please contact your local Territory Managers who are also working remotely. 

 
Type of query Contact e-mail address      

All new purchase orders
 
ordersuk@invacare.com

Order, stock or price query – Mobility and Specialist Rehab products
 
csmobilityuk@invacare.com
Order, stock or price query – Lifestyle products*
cslifestyleuk@invacare.com
 
Return of products ran-uk@invacare.com
 
Technical query ** serviceuk@invacare.com
 
Marketing support uk@invacare.com
 
Registration for new electronic prescription form platform electpf@invacare.com
 


















  
 

*This includes: Pressure Area Care, Lifters, Beds and Hygiene.
**Please note that all spare part numbers and retail prices can be accessed through Invacare’s Professional Access portal
 

Sales team contacts

Mobility
https://www.invacare.co.uk/mobility-team

Specialist Rehab
https://www.invacare.co.uk/specialist-rehab-team

Safe Patient Handling
https://www.invacare.co.uk/safe-patient-handling-team

Pressure Area Care
https://www.invacare.co.uk/pressure-area-care-team